Refund Policy

Last updated: October 13, 2026

Web orders

Bookvo is provided by FOP Bohdan Synytsia (Bookvo). Paddle.com is the Merchant of Record for all web orders and handles payment processing and refunds.

Requesting a refund

You can request a refund within 14 days of your web purchase using the support link in your Paddle receipt email, visiting paddle.net, or emailing metromobitech@gmail.com. Include your order details so we can help locate the transaction. Paddle reviews requests under its Refund Policy and applicable law; submitting a request does not guarantee a refund.

Statutory withdrawal rights

This policy does not limit your mandatory consumer rights. Statutory withdrawal rights apply where provided by local law, including in the EU/EEA, UK and Turkey. Eligibility, time limits and any exceptions for digital content depend on the applicable law and your purchase. Use the same contact options above to exercise those rights. Any additional rights you have under local law remain available.

Cancellation and access

Subscriptions auto-renew until cancelled. Cancel via the management link in your Paddle receipt email or in the app. Cancellation prevents renewal at the end of the current paid period; Premium access continues until that period ends. If a refund is issued, access covered by the refunded purchase ends.

App Store and Google Play purchases

Purchases made through the App Store or Google Play are refunded through Apple or Google, respectively, under their policies. Request an App Store refund at Apple's refund portal or follow Google Play's refund instructions. Manage store subscription cancellations through your Apple or Google account.